join the method family

METHOD is a new indoor rock climbing facility and full service gym coming to the heart of Newark, NJ.

We are always on the lookout for a part-time desk staff with passion, enthusiasm, maturity, and professionalism to join our family to help create a gym with a thriving community, amazing climbing experience, and dope atmosphere – a place where climbers of all skill levels can push their limits, be inspired and feel at home through a strong supportive gym environment.  We want Method to be recognized as the best indoor climbing experience in the Tri-State area, and the Front Desk staff will be a huge component to accomplishing this goal.

Position Title: Front Desk Staff

Responsibilities:

• Provide day-to-day operational tasks including:

  • Front Desk – Assist in customer check-ins, membership sales, rental gear management and customer related issues.

  • Customer service – Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.

  • Assist in inventory and supply management and presentation of retail pro shop and cafe.

  • Assist in project management.

  • Receive and verify deliveries.

  • Assist in training new hires in Rock Gym Pro & customer service

Qualifications:

• Experience (preferred, but not required):

  • Previous experience in an indoor climbing facility or other related service industry.

  • Previous experience in a cafe or retail experience.

  • Previous experience as a climber with an understanding of belaying, climbing technique and terminology.

  • Solid working knowledge of climbing equipment is preferred: Belay devices, harnesses, knots etc.

• Traits:

  • Diligent – Strong work ethic and an ability to work independently. Willingness to work evenings/weekends/special events such as comps when needed.

  • Meticulous – Detail oriented and organized.

  • Open to receiving and giving feedback to the team in a constructive way.

  • Enjoys working in a fun, fast-paced service environment, capable of staying calm, making quick decisions, and delicately managing customer and staff interactions.

  • Demonstrate ability to work with and relate to kids, families and climbers of all abilities.

  • Demonstrate ability to share skills and knowledge with others.

  • Ability to pass a background check if 18 or older.

  • Excellent oral and written communication skills.

Compensation and Benefits:

Front Desk Staff  will receive the following compensation and benefits:

• 20 – 25 hrs a week of part – time.

• Competitive hourly pay based on experience.

• Free Gym membership.

• Discounts on gear, classes, and affiliated brands.

Method is an equal opportunity employer of all qualified individuals including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. Method will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

• With your application, please provide your resume and cover letter*

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